How do I deal with a returned direct debit that arose from a membership contract?

You go into the customer's contracts. PERSONS -> Contracts -> select contact <-
Within the contract, scroll down a little to "Payments for this contract". Here you will find the button “1x return direct debit”. Please click this button once.
Now a note is made for the last booking and the due date is automatically set back one cycle.

In the general settings you can deposit a fee for all returned direct debits. This is then automatically booked when you click on the above button. You can find the setting in OFFICE -> Settings -> Studio -> Account details <-

After you have carried out this process for all contracts with returned direct debit, you can mark them with a tick in the contract overview. You can use the "SEPA file" button to generate a SEPA file again for the returned direct debits.

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