Welcome to the OptiOffice Helpdesk!
Wie können wir dir helfen?
- I want to test the software for 14 days. Do I have to cancel afterwards?
- I would like to have this and that function in OptiOffice
- Do I get a license agreement from OptiOffice?
- How do I deal with the corona tax rates from July 2020?
- What does the software cost?
- After uploading a new image file, the old image is still displayed.
- Where can I find the invoices for my license payments?
- Probleme beim Ausdrucken von Rechnungen, Check-Up´s oder Trainingsplänen.
- What size should the logo be?
- Einige Funktionen funktionieren mit der App nicht?
- Fallen für die SMS-Nachrichten zusätzlich Kosten an?
- How can I cancel OptiOffice?
- Which receipt printer can I use?
- Which debit card reader do I need?
- How do I set up PayPal?
- Can I collect more than one payment cycle in one Sepa file?
- Purpose of use
- Empty the cache / buffer of the OptiOffice app on the smartphone
Manage contacts and members
- How does the check-in system work?
- Is there a control for door openers?
- How can I reset the next due date for my memberships?
- In the case of memberships, what is the difference between limits according to type of appointment and according to performance?
- How does the data import work?
- The SEPA direct debit amount is not identical to the statistics
- How can I assign external PDF files to a customer?
- What is the maximum file size that I can upload to OptiOffice?
- Is customer data updated when a customer buys online via the shop?
- Ich habe aus versehen Daten gelöscht. Was kann man unternehmen?
- Contact is created twice. What to do?
- What do the columns from the lead system mean?
- Wie gehe ich mit einer Rücklastschrift um, die bei einem Mitglied im Vertrag entstanden ist?
- How do rest periods work
- Why is the membership due date suddenly on date X?
- Rest period postpones the end of the contract but does not change the notice period
- How are SEPA direct debits processed?
- How do I create special prices?
- How can I send the cancellation of a membership/contract to my customer?
Appointments and calendar
- Why are the times in the ics file shifted by an hour?
- Ical has stopped working. What could that be?
- How can appointments from OptiOffice be imported into another calendar?
- How can I change the standard calendar view?
- When will the appointment reminder be sent to customers?
- How does the customer get his appointment automatically in his calendar?
- Wie kann ich im Kalender die Terminart "Privat" bearbeiten oder löschen?
- Customer cancels an appointment too late, can I take him out of the appointment and still settle?
- How can I influence recurring appointments with the tick?
- iCal: Calendar synchronization with Google Calendar works no longer
- What is the appointment check for? How does the billing of the appointments work?
- Google - Warum bekomme ich keine Test-Email, obwohl meine SMTP-Daten richtig eingetragen sind?
- How can I show or hide the holidays in the calendar?
- Can the training places be expanded to more than 20 places?
- Linking services correctly for the appointment check
- How can I change the participants' places of appointments or courses?
App / online shop / online booking
- How can I change the colors of the online calendar?
- How can I deactivate the course schedule when booking online?
- Your own individual app in the app store
- When booking online, how can customers see how busy the appointment / course is?
- Change calendar integration on website elevation view
- Wie binde ich den Online-Shop in meine Homepage/Wordpress ein?
- PayPal is not working properly. What could be there?
- How can I sort the articles in the online shop?
- Product is not transferred to the shopping cart. What could that be?
- How can I send access data for the app and customer center to customers?
- Can I refer a friend?
Everything about email
- My appointment confirmations / other emails are not arriving
- Fehlermeldung "Mail Delivery System. Undelivered Mail return to sender…"
- Problems with G-Mail - error message when sending e-mail
- Problems with Web.de - error message when sending e-mails
- Umlauts are not displayed correctly in e-mails
- Contacts receive the newsletter multiple times. What could that be?
- United Domains emails are not sent!
- Umlauts in URLs
- Does the customer get the e-mail about the series function even if I have set "Newsletter: No" for them?
- Google Workspace
- Google email delivery no longer works!
- Email sending limit
- GMail is changing its SPAM policy
Invoices / cash register
- Will my card reader work with OptiOffice?
- My invoice does not have an invoice number
- A customer wants their money back. How do I create a credit note or cancel the invoice?
- How can I add a discount to an invoice?
- I am a small business owner. How can I remove sales taxes?
- How can I collect an invoice by direct debit / SEPA?
- Is it possible to send an invoice directly via optioffice by email?
- How can I use different text templates for my invoices?
- How does the tax advisor get my invoices?
- How do you create an offer?
- OptiOffice's statistics differ from the tax consultant's BWA!
- Create and sell and assign vouchers
- Checkout booking correction
- Deposit stationery
Manage employees and locations
- How can I change my personal email address?
- Do I need a separate license for each employee?
- Where can I change my personal password?
- How can I add another employee?
- I have several locations / studios, can I link them together?
- How can I delete an employee?
- I have changed the authorization of my trainers. Why doesn't it change anything?
- Only sees supervised contacts? What does this attitude do?
- How do my employees get their access data?
- Permissions: Boss-checkmark
Verträge / Mitgliedschaften
- The most important studio settings
- Enter your own e-mail server data
- Create services or products
- Create resources
- Create appointment types
- Create packages and assign them to a customer
- Create memberships/contracts
- Declaration - Digital Memberships
- Adjust customer app settings
- New Sepa version for direct debit
- Linking services correctly for the appointment check
- Abrechnung nach Punkte-System
- Create appointments
- Create recurring appointments
- The most important settings for online appointment booking
- Settings for appointment notifications
- Example - online appointments on a landing page
- Online booking of individual categories
- Transfer appointments to other employees
- Appointment booking with contact preselection
- Availability and working hours
- Handling the preview
- Dealing with the appointment check
- Send access data for app and customer center to customers
- Employee administration - create employees in OptiOffice
- Deactivate employees
- Assign memberships to a contact
- Cancel memberships
- Preparation for SEPA debit
- Dealing with the customer file
- Handling of tasks and task templates
- Successful lead management
- Create and send newsletters
- Wann muss der Kunde nach einer Ruhezeit wieder zahlen?
- Marketing Plus
- Create a training plan
- Create your own exercises
- Check Up / Anamnesis - Create your own questions and tests
- Check up / anamnesis - create a template
- Check-Up / Anamnesis - Carry out with the customer
- Create a nutrition plan
- Create your own recipes
- Create video courses
- Assign video course to multiple participants
- Create an advent calendar with OptiOffice video courses
- Documentation - Radiation Protection Ordinance (NiSV) for EMS training