My customer cannot find our app or the OptiOffice app in the Google PlayStore

If a customer cannot find your individual app or the OptiOffice app in the Google PlayStore, the cause is probably the device or possibly an outdated version of the Android operating system.

Trade restrictions between the US and China prohibit Google from offering the PlayStore for Chinese phones. This primarily affects Huawei and Xiaomi, but basically all Chinese cell phone brands. Here you can find the list of devices supported by Google: https://storage.googleapis.com/play_public/supported_devices.html 

Please check whether your customer's device is one of the supported devices. If it is listed and the app still cannot be found, the only possible cause is an outdated operating system on the cell phone.

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