A customer wants their money back. How do I create a credit note or cancel the invoice?

To cancel an invoice (cancellation invoice), you make a credit in a new invoice.
Office -> Invoices -> Add Invoice

You add an empty line and for service you refer to the invoice number from the original invoice. Example: "Credit from InNo. 12345”

You also enter the desired amount and put a (-) “minus” in front of it. So you have a negative invoice (credit note).

After the new cancellation invoice or credit has been saved, you set it to due. The status of the original invoice and the cancellation invoice can now be changed to "paid". You can change this in the invoices themselves or via the series function.

Keywords: Create credit note, cancellation invoice, cancel invoice, delete invoice, invoice deleted